Protecting Gaylord Homes When the Power Goes Out

Gaylord, MI sits in the heart of northern Michigan’s snowbelt, where lake-effect storms, ice accumulation, and severe winter weather knock out power for hours or days at a time. When that happens, your heating system shuts down, your sump pump stops working, your refrigerator stops cooling, and your family is left in the cold. Generator installation in Gaylord, MI is one of the most practical investments a northern Michigan homeowner can make.

Quality Comfort Pro’s has served Gaylord and the surrounding region since 1998. Our team installs permanent standby generators and whole-home backup systems designed to start automatically within seconds of a power failure. Whether you live near the ski slopes of Gaylord or on a rural property outside town, we size and install the right generator for your home and your load requirements.

Do not wait for the next outage to find out your backup plan is not ready. Schedule your generator installation in Gaylord, MI today and get a free estimate from our licensed team.

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Generator Installation in Gaylord, MI

Generator Installation in Gaylord, MI

Why Homeowners in Gaylord Call for Generator Installation

Northern Michigan winters are unforgiving. Gaylord averages some of the highest snowfall totals in the Lower Peninsula, and utility lines here face constant stress from ice storms, heavy snow loads, and wind. If you have experienced any of the following, a backup generator installation in Gaylord, MI should be your next call:

  • Repeated power outages that last more than a few hours, especially in winter
  • A well pump or sump pump that stops working during outages, leaving your home without water or at risk of flooding
  • Medical equipment in the home that requires a continuous power supply
  • A home office or remote work setup that cannot tolerate downtime
  • Frozen or burst pipes caused by heating system failures during extended outages
  • Food spoilage from refrigerators and freezers losing power overnight

Each of these situations points to the same solution: a permanently installed standby generator that starts on its own the moment utility power drops. Quality Comfort Pro’s installs whole-home generators in Gaylord, MI and throughout northern Michigan, giving homeowners automatic protection regardless of weather conditions.

 

What Makes Power Outages in Gaylord Especially Dangerous

Gaylord’s location puts it directly in the path of some of Michigan’s harshest weather. Understanding the risk factors helps explain why generator installation is such a high priority for homeowners in this region.

  • Lake-effect snow from Lake Michigan and Lake Huron regularly produces heavy accumulation across Otsego County, overloading utility lines and triggering widespread outages
  • Ice storms coat power lines and tree limbs, causing snaps and downed wires that can take utility crews days to repair in rural areas
  • The region’s heavily wooded landscape means falling trees frequently take out lines during wind and ice events
  • Temperatures in Gaylord regularly drop below zero in January and February, making a heating system failure during an extended outage a genuine safety emergency
  • Many homes in the area rely on well water with electric pumps, meaning a power failure also cuts off the water supply

These are not minor inconveniences. Extended outages in northern Michigan can become life-threatening situations, particularly for elderly residents, young children, and anyone relying on electrically powered medical devices. A standby generator installation from Quality Comfort Pro’s addresses all of these risks in a single, permanent solution.

 

How Quality Comfort Pro’s Approaches Generator Installation

Not every generator installation is the same. The right system depends on your home’s square footage, electrical load requirements, fuel source options, and how much of the home you need to power during an outage. Our team takes a diagnostic-first approach before recommending any equipment.

During your initial consultation, we assess your current electrical panel, identify critical loads, and calculate the generator size needed to run your home comfortably. We present clear options and explain the difference between partial-load and whole-home coverage, so you understand exactly what you are buying before we start any work.

Quality Comfort Pro’s maintains a fully stocked warehouse with generator units, transfer switches, and installation components, which means we are not waiting on parts or making multiple trips. Our technicians are licensed, trained on leading generator brands including Generac, and experienced with the specific installation requirements of homes across northern Michigan.

We also service what we install. If you ever need generator repair in Gaylord, MI, our team responds quickly and knows your system inside and out.

Generator and Home Services Available in Gaylord and Nearby Communities

Quality Comfort Pro’s provides generator installation and backup power services in Gaylord, MI, as well as in Atlanta, Grayling, Mancelona, Vanderbilt, Wolverine, Johannesburg, and other communities across northern Michigan. In addition to generator services, our team handles a full range of home comfort needs:

What to Expect During Your Generator Installation Appointment

We work to make the installation process straightforward and stress-free. Here is what happens from your first call to a fully operational generator:

  1. A licensed technician arrives on schedule and performs a full assessment of your home’s electrical system, load requirements, and the best placement for the generator unit and transfer switch.
  2. We explain exactly what we found, which generator we recommend, and why. You receive a clear, upfront price before any work begins.
  3. Our team installs the generator, connects the automatic transfer switch, runs fuel lines as needed, and verifies the system operates correctly under simulated outage conditions.
  4. We test the automatic start sequence to confirm the generator responds within seconds of detecting a power loss.
  5. Your technician walks you through the system, answers your questions, and cleans up the work area before leaving.

From start to finish, most residential generator installations are completed in a single day. Call 989-966-3802 or schedule online to get your installation on the calendar.

Why Professional Generator Installation Matters

Generator installation involves working with high-voltage electrical systems, natural gas or propane lines, and local permitting requirements. Attempting a DIY installation or hiring an unqualified contractor creates serious risks that extend well beyond the installation day.

  • Improper electrical connections can create fire hazards, damage appliances, or expose your household to dangerous voltage
  • An incorrectly sized transfer switch can allow generator power to back-feed into utility lines, creating a lethal hazard for lineworkers restoring power after an outage
  • Gas line work that does not meet code can result in leaks, carbon monoxide buildup, or combustion hazards
  • Installations that do not pass inspection may void the manufacturer’s warranty on the generator
  • Unpermitted work can create complications when selling your home or filing an insurance claim

Professional installation ensures the system is sized correctly, connected safely, and fully compliant with Michigan electrical and plumbing codes. It also guarantees the generator will actually start and perform when you need it most.

Generator Systems and Equipment We Install

Quality Comfort Pro’s installs and services a wide range of generator equipment for homes of all ages and sizes across northern Michigan:

  • Air-cooled standby generators for single-family homes and residential properties
  • Liquid-cooled standby generators for larger homes and properties with high electrical demands
  • Generac generators — from entry-level essential circuit systems to full whole-home units
  • Automatic transfer switches for seamless switchover from utility to generator power
  • Manual transfer switches for budget-conscious installations with selected circuit coverage
  • Natural gas and propane-fueled standby systems
  • Generator connections integrated with existing electrical panels in both older homes and new construction

Older homes in Gaylord often have smaller panels and outdated wiring that must be evaluated before installation. New construction gives us more flexibility to build in generator capacity from the start. In both cases, our team handles the full scope of the project.

Local Experience Across Northern Michigan

Quality Comfort Pro’s has worked in homes across Otsego County and the surrounding region for decades. We know the housing stock here well: older farmhouses and seasonal cabins outside Gaylord with aging electrical panels, newer residential developments near the ski resorts, rural properties in Vanderbilt and Johannesburg that rely entirely on well water and private septic, and lake homes in Walloon Lake and Charlevoix that sit vacant through the winter but need protection against freeze damage.

That local knowledge makes a difference in how we approach generator installation in Gaylord, MI. We know which neighborhoods have older infrastructure, which areas experience the longest outages during storms, and how to navigate Otsego County permit requirements efficiently. We also serve homeowners in Petoskey, Boyne City, Boyne Falls, East Jordan, Grayling, Mancelona, and Bellaire.

When a technician arrives at your home, they are not seeing northern Michigan for the first time. They live and work here.

Generator Installation Examples from Gaylord Homeowners

Case 1: Backup Power for Winter Storms

A homeowner in Gaylord reached out after their third extended winter outage in two years. Each time, their furnace shut down, they lost hot water, and they had to leave their home until power was restored. We assessed their electrical panel, calculated the load for their essential systems, and installed a whole-home standby generator with an automatic transfer switch. The next time a storm knocked out utility power, the generator started in seconds and ran the furnace, water heater, refrigerator, and lights without interruption.

Case 2: Generator Upgrade for a Rural Property

A family outside Gaylord had been relying on a portable generator for years, running extension cords and manually starting the unit during outages. When their well pump failed to restart after an outage, they called us. We replaced the portable setup with a permanently installed propane-fueled standby generator connected directly to their electrical panel. The new system powers their well pump, heating system, and all critical appliances automatically, with no extension cords and no manual startup required.

Case 3: Power Protection for a Home Office in Gaylord

A property owner in Gaylord worked remotely and could not afford to lose power during business hours. After two outages that cost them a full workday each, they contacted Quality Comfort Pro’s for a solution. We installed a standby generator sized to cover the home office circuits, HVAC system, and kitchen appliances, then tied it into an automatic transfer switch. Outages that followed were invisible to their work setup: power stayed on, their connection held, and their workday continued without interruption.

Why Homeowners Choose Quality Comfort Pro’s for Generator Installation

  • Licensed and insured generator installation technicians
  • Serving northern Michigan homeowners since 1998
  • Local technicians who understand Gaylord’s climate, housing stock, and power grid challenges
  • Emergency generator services available when you cannot wait
  • Financing available to make generator installation fit your budget
  • Maintenance plans available to keep your generator ready year after year

Homeowners in Gaylord and across northern Michigan choose Quality Comfort Pro’s because we back our work with experience, honest communication, and fast response times. We have been part of this community for more than 25 years, and our reputation here matters to us. Schedule your generator installation with our team today and get the backup power protection your home deserves.

Frequently Asked Questions About Generator Installation in Gaylord, MI

How do I know if my home needs a standby generator?

If your home has experienced multiple extended outages, relies on well water with an electric pump, or has anyone living there who depends on electrically powered medical equipment, a standby generator is a strong investment. Homes in Gaylord, MI face above-average outage risk due to winter storms and the region’s rural utility infrastructure. A licensed technician can assess your specific needs and recommend the right size system.

What is the difference between a standby generator and a portable generator?

A standby generator is permanently installed outside your home and connected directly to your electrical panel with an automatic transfer switch. It starts on its own within seconds of detecting a power loss and runs on natural gas or propane, so there is no refueling required. A portable generator must be started manually, runs on gasoline, and connects to the home through extension cords or a manual transfer switch, which creates more risk and less convenience.

Why does my existing generator fail to start during an outage?

The most common reasons a generator fails to start are a dead battery, stale fuel, a clogged carburetor, or a transfer switch malfunction. Generators that are not exercised or maintained regularly are prone to startup failures when they are needed most. Quality Comfort Pro’s offers generator repair in Gaylord, MI and can diagnose and correct startup issues quickly.

How long does a standby generator last?

A well-maintained standby generator typically lasts 20 to 30 years. The key to longevity is regular maintenance, including oil changes, filter replacements, and annual load tests. Generators that are exercised weekly and serviced annually consistently outperform units that sit idle and receive no attention until an outage occurs.

How does Quality Comfort Pro’s handle the generator installation process?

We start with a full assessment of your home’s electrical panel, load requirements, and the best physical placement for the unit. We then provide upfront pricing and handle all permitting, installation, and testing. Our generator installation team in Gaylord, MI completes most residential installs in a single day and walks you through the system before leaving.

What happens during the generator installation appointment?

A licensed technician arrives at your home, assesses the installation site and electrical panel, and reviews the scope of work with you before starting. The team installs the generator, connects the automatic transfer switch, runs the necessary fuel line connections, and tests the full system under simulated outage conditions to confirm automatic operation. You receive a complete walkthrough before the technician leaves.

Should I repair my old generator or replace it with a new system?

If your generator is under 15 years old and the repair cost is less than half the price of a replacement unit, repair is usually the right call. If the unit is older, has required repeated repairs in recent years, or can no longer carry your home’s full electrical load, replacement is the smarter investment. Our technicians will give you an honest assessment of both options without pushing you toward one or the other.

How do I keep my standby generator ready for winter outages in Gaylord?

Schedule an annual maintenance visit before the winter storm season begins each year. Have the oil, filters, and spark plugs inspected and replaced on schedule, and make sure the automatic exercise cycle is running weekly. Quality Comfort Pro’s offers generator maintenance plans in Gaylord, MI that keep your system inspected, tested, and ready before every northern Michigan winter.

What Services We Offer

Cooling

Dependable cooling solutions, including AC installation, repair, and maintenance to keep your home comfortable year-round.

Heating

Expert heating services, including repairs and installations, to keep your home warm, safe, and efficient.

Plumbing

Reliable plumbing services, including repairs, installations, and upgrades to ensure smooth and dependable water flow throughout your home.

Water Heater

Fast, professional water heater installation, repair, and maintenance to keep hot water available when you need it.

Drains

Fast, reliable drain cleaning, repair, and maintenance to keep everything flowing smoothly and prevent costly backups.

Generator

Reliable generator installation and maintenance to ensure your power stays on when you need it most.

Schedule Generator Installation in Gaylord, MI Today

Northern Michigan winters do not wait, and neither should your backup power plan. Quality Comfort Pro’s installs standby and whole-home generators for homeowners across Gaylord and the surrounding region. Call us at 989-966-3802 or Schedule Now online to get your installation on the calendar. Protect your home before the next outage hits.

What Makes Us Different

Years of Experience

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Happy Customers

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90% Issues Fixed on the First Visit

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What Our Customers Are Saying:

Ashley J
1 day ago
I took the time to find a company with good reviews and they sure delivered! With friendly reception, great communication when things came up and new appointments became available all the way to Devon communicating the status of our unit during the visit! We went with the yearly maintenance plan for it's benefits! Highly recommend! :)
Response from the owner:Thank you, Ashley, for your feedback and for choosing Quality Comfort Pros. We’re glad our team’s fast response and professionalism, from scheduling updates to clear on site communication about your HVAC system, made the process smooth and helped you feel confident in the annual maintenance plan. Please feel free to call us anytime for seasonal tune ups or to set up ongoing service.
I took the time to find a company with good reviews and they sure delivered! With friendly reception, great communication when things came up and new appointments became available all the way to Devon communicating the status of our unit during the visit! We went with the yearly maintenance plan for it's benefits! Highly recommend! :)
Response from the owner:Thank you, Ashley, for taking the time to share your feedback and for choosing Quality Comfort Pros. We’re glad our fast response, clear communication, and Devon’s professional updates during your visit made the experience a positive one, and we appreciate you enrolling in our yearly maintenance plan. Please feel free to call us anytime to schedule seasonal tune-ups or set up ongoing HVAC service.
Chas Foreman
2 days ago
Had a spigot go bad at my house and the very friendly receptionist at Quality Plumbing and Heating scheduled an appointment for the next day, but then called soon after and said they could come out the very same day, which was great. Technician Tim came out and quickly assessed the situation and repaired within the hour. Very professional, knowledgeable, and friendly, as with each experience we've had with Quality Plumbing & Heating. Been in Gaylord almost 15 years and have had other plumbing and heating companies come out here - some okay...and some not okay. A few years ago, I was told by a representative of another plumbing and heating company north of Gaylord who told me Quality is the best. He was right and we only call Quality Plumbing and Heating now. The name fits their skill set, sincere care, and customer service. Integrity matters. We highly recommend Quality Plumbing and Heating.
Response from the owner:Thank you for the wonderful feedback, Chas. We’re glad our fast response got you scheduled quickly and that Tim handled the repair promptly with the professionalism you’ve come to expect from Quality Comfort Pros. Please feel free to call us anytime for seasonal HVAC tune-ups or to set up ongoing service to keep everything running smoothly.
John Filip
5 days ago
Devon did a great job! He was polite, prepared, and completed his work in a timely manner.
Response from the owner:Thank you, John, for taking the time to share your feedback. We’re glad Devon delivered professional service and was well-prepared while getting everything done efficiently. If you’d like to schedule seasonal tune-ups or set up ongoing heating service, please give us a call.
Paul Barror
2 weeks ago
Great company, they showed up 2 hours early. Did a great job, and as a business owner, I would highly recommend them.
Response from the owner:Thank you, Paul, for taking the time to share your feedback. We’re glad our team arrived ahead of schedule and delivered quality work, and we appreciate your recommendation. We pride ourselves on fast response, so please call us anytime for seasonal tune-ups or to set up ongoing heating service.
Pete Swy
3 weeks ago
Prompt service and the technician was very knowledgeable, extremely happy with their service. Highly recommend.
Response from the owner:Thank you, Pete, for sharing your feedback and recommendation. We’re glad you appreciated our fast response and that our technician’s professionalism and expertise made the visit a great experience. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing heating service.
Ralph Oppermann
3 weeks ago
We have an unusual problem and quality was concerned with fixing the issue
Response from the owner:Thank you, Ralph, for taking the time to share your feedback. We’re glad our team approached your unusual heating issue with professionalism and real care for getting it resolved. Please feel free to call us anytime for seasonal HVAC tune-ups or to set up ongoing service.
Mary Kay Larsen
4 weeks ago
Every thing about our experience with Quality Comfort Pro was top knotch. They are the best! We are waiting on a part for them to complete the job.
Response from the owner:Thank you, Mary, for taking the time to share your feedback. We appreciate your kind words and are glad our professionalism and fast response made a strong impression; we will keep you updated as soon as the part arrives so we can wrap things up. Please feel free to call us anytime to schedule a seasonal tune-up or set up ongoing heating service.
Jon StJohn
4 weeks ago
The technicians were polite and finished the job professionally and quickly.
Response from the owner:Thank you, Jon, for taking the time to share your feedback. We’re glad our team’s professionalism and fast response helped get everything finished quickly and with care. If you ever need a seasonal HVAC tune-up or want to set up ongoing heating service, please give us a call.
Kay Masters
4 weeks ago
Very professional and helpful . I will be using them to open and close my little log cabin on Otsego Lake .
Response from the owner:Thank you, Kay, for taking the time to share your feedback. We’re glad our professionalism made the experience smooth and that you’re counting on us for opening and closing your log cabin on Otsego Lake. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing service.
Sarah McVay
4 weeks ago
Spencer and his teammate did a great job!
Response from the owner:Thank you, Sarah, for taking the time to share your feedback. We’re glad Spencer and his teammate delivered a great experience, and we pride ourselves on our professionalism from start to finish. If you ever need a seasonal tune-up or want to set up ongoing heating service, please give us a call.
thomas raithel
1 month ago
We have use Quality for a few years now. They are very professional and knowledgeable. I would recommend them to anyone who work to be done.
Response from the owner:Thank you, Thomas, for your feedback and for trusting Quality Comfort Pros over the years. We’re glad you’ve noticed our professionalism and know-how, and we always aim for a fast response when you need heating help. Please feel free to call us anytime for a seasonal tune-up or to set up ongoing service.
Rusty Robbin
1 month ago
Very smooth experience. Tim did a great job with everything I asked in a timely fashion. Would recommend using quality comfort everytime!
Response from the owner:Thank you, Rusty, for taking the time to share your feedback. We’re glad everything went smoothly and that Tim handled your requests quickly and professionally. If you ever need seasonal tune-ups or want to set up ongoing heating service, please give us a call.
don h
1 month ago
Response from the owner:Thank you for the 5-star rating, Don. We appreciate your support and strive to keep every visit professional from start to finish. If you’d like to schedule a seasonal tune-up or set up ongoing heating service, please give us a call.
Sarah Stickney
1 month ago
Excellent company that was polite and knowledgeable. They left no mess and were punctual.
Response from the owner:Thank you, Sarah, for taking the time to share your feedback. We’re glad our team’s professionalism, punctual arrival, and clean work made a positive impression. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing heating service.
Tony Vaden
1 month ago
Have had work done at my house and business. Highly recommend them.
Response from the owner:Thank you, Tony, for taking the time to share your feedback and recommendation. We’re glad Quality Comfort Pros could help at both your home and business, and we pride ourselves on our professionalism and reliable service. If you ever need a seasonal HVAC tune-up or want to set up ongoing maintenance, please give us a call.
Sean B
1 month ago
Great people to chat with- the dispatcher and tech were both friendly and helpful. Spencer was our tech and was very courteous and professional, and was quick to fix our A/C. Thanks you guys!
Response from the owner:Thank you, Sean, for the kind feedback and for recognizing how friendly and helpful our dispatcher and technician were, and how quickly Spencer got your A/C back up and running. We take pride in our professionalism and fast response. Please give us a call anytime you would like to schedule seasonal tune-ups or set up ongoing heating and cooling service.
Absolutely great work. Adam diagnosed the problem, they ordered the parts for my AC minisplt and Devon showed up and worked his tail off on a 95°day and it's was up and running by 5. Highly recommend them.
Response from the owner:Thank you, Brian, for the great feedback and recommendation. We’re glad our team quickly diagnosed the issue, got the right mini-split AC parts on order, and had everything running the same day, even in the heat, and we take pride in our fast response and professionalism. If you ever need a seasonal tune-up or want to set up ongoing HVAC service, please give us a call.
Marilyn Crawford
1 month ago
I found a leak under my kitchen sink. The technician was here in less than 2 hours. He replaced the pipe and pro actively replaced something that would have been a problem in the near future. I love Quality Comfort Pros. They are excellent, reliable, prompt, professional, honest and dependable. They are the best.
Response from the owner:Thank you for your feedback, Marilyn. We’re glad our fast response got a technician to you quickly, resolved the leak, and helped prevent another issue down the road with a proactive fix. If you’d like, please call us anytime to schedule seasonal tune-ups or set up ongoing service.
Amanda Hill
1 month ago
Quality Comfort Pros were prompt, competent and professional. Their quick response and friendly service made the AC repair easy and stress‑free. Highly recommended. They came same day!
Response from the owner:Thank you, Amanda, for taking the time to share your feedback. We’re glad our fast response and professionalism helped make your same-day AC repair feel smooth and hassle-free. If you ever need seasonal tune-ups or want to set up ongoing heating and cooling service, please give us a call.
Brandon Shirley
1 month ago
5/5 stars – honest, reliable, prompt, competent, professional service. I called Quality Comfort Pros for a water heater repair and was impressed with how quickly they responded. The technician arrived on time, explained the issue clearly, and completed the work efficiently. I appreciated their honesty and the fact that there were no surprise charges. They left the work area clean and the system works great. I would definitely recommend them to anyone needing heating or cooling services.
Response from the owner:Thank you, Brandon, for sharing your feedback and for choosing Quality Comfort Pros for your water heater repair. We’re glad our fast response and professional technician made the process smooth, with clear explanations, upfront pricing, and a clean finish. If you ever need a seasonal tune-up or want to set up ongoing heating and cooling service, please give us a call.
Jackie Muzyl
1 month ago
Response from the owner:Thank you, Jackie, for taking the time to leave us a 5-star rating. We pride ourselves on professionalism and a fast response for our heating services at Quality Comfort Pros. If you ever need a seasonal tune-up or want to set up ongoing maintenance, please give us a call.
Betsy Thomas
1 month ago
We had an excellent experience with Quality Comfort Pros. They were at our house within an hour of our call—even on a holiday! They quickly diagnosed the issue with our hot water heater, explained everything clearly, and had it repaired in no time. The entire team was friendly, professional, and communicative throughout the process. We really appreciated their prompt response and quality workmanship. We highly recommend Quality Comfort Pros and will definitely call them again for any future plumbing needs!
Response from the owner:Thank you, Betsy, for taking the time to share your feedback. We’re glad our fast response and professionalism made the holiday visit smooth, from diagnosing the hot water heater issue to explaining the repair clearly and getting everything running quickly. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing heating service.
Leon Smith
2 months ago
I used Quality Comfort Pros in March when the toilet in my bathroom was flushing directly into my crawl space. Bob and Gavin were sent out same day and stayed after hours to unclog my pipes. Then at the end of May, my kitchen faucet started leaking into the cabinets below. I called on Quality Comfort Pros again, and this time they sent out Tim. Because I have a MOEN faucet there is a lifetime warranty. I reordered the faucet, and decided to replace the toilet that leaked into my crawl space. At the end of June, they sent out Gavin (again), and he replaced my faucet and toilet. These guys are top notch! They are professional, and prompt. Jen in the office was extremely helpful throughout all of this, as was JD the owner. I can’t say enough good things about these folks. I 100%, wholeheartedly, and unconditionally recommend Quality Comfort Pros. You can’t go wrong with them.
Response from the owner:Thank you for the thoughtful review, Leon. We’re glad our team could respond quickly, stay late to resolve the clog, and later get your faucet and toilet replacement handled smoothly, with support from our office as well. We take pride in our professionalism, and we’d love to help again, so please call us anytime for seasonal tune-ups or to set up ongoing service.
Susan Forcier
2 months ago
5/5 stars – Let me preface my review with I am a single gal and when I had a waterfall in my basement I was panicked and had no clue what to do!!! I stopped at the Quality Comfort Pros office, (at 5 minutes before closing I might add), where I was greeted by Garry whom immediately listened to my dilemma. Then to take it step further, got in his truck and followed me to my home to access the situation. Garry offered comfort when he told me it was very fixable and has seen the problem multiple times before. I was greeted by Tim first thing the next morning where he promptly fixed the problem in just a couple hours!! He didn’t even mind my obnoxious dogs! Will definitely be using them to fix other problems before they too, become basement water features!! Ollie, the office pup was just pure bonus!
Response from the owner:Thank you for the kind review, Susan. We’re glad our fast response and professionalism helped calm a stressful basement leak situation, and that Garry and Tim were able to get things handled quickly, dogs and all. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing service so small issues don’t turn into bigger surprises.

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