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Frequently Asked Questions

What services does Quality Comfort Pros provide?

We offer complete plumbing and HVAC solutions, including repairs, installations, drain cleaning, water heater services, sump pump support, fixture upgrades, HVAC repairs, furnace and AC installation, and more for homes and businesses.

Yes, Quality Comfort Pros
offers rapid emergency service for urgent issues like burst pipes, major leaks, sewer backups, and drain blockages. We aim to resolve emergencies as quickly as possible.

We proudly serve Gaylord, MI, and most surrounding Northern Michigan communities. If you’re unsure whether we cover your area, just give us a call — we’re happy to help.

Absolutely. Whether you have a standard tank unit, tankless system, gas, or electric model, we provide professional repairs, maintenance, and full replacements to restore hot water quickly.

Yes. We specialize in sump pump installation, repairs, and routine checks to help prevent basement flooding and protect your home from water damage.

You should contact us if you notice low water pressure, slow drains, repeated clogs, unusual smells, high water bills, leaks, or noises in your pipes. Addressing issues early helps avoid costly damage.

Yes. Our experienced team provides heating and cooling services, including furnace repair, AC repair, seasonal maintenance, and system installations to keep your home comfortable year-round.

We offer flexible scheduling and do our best to provide same-day or next-day service whenever possible. Emergency situations are prioritized so you get help when you need it most.

Yes. Quality Comfort Pros
employs fully licensed, trained, and insured technicians to ensure safe, reliable, and high-quality work on every job.

Yes. We provide free estimates for most services and always discuss pricing upfront so you know exactly what to expect — no hidden surprises.

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What Our Customers Are Saying:

Excellent
Quality Comfort Pros4.9
Based on 103 reviews
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review us on
Dawn Beswick
6 hours ago
Very knowledgeable and friendly. They were quick to respond, order what I needed and get the job done. Cleaned up well after work was complete. I would recommend
Response from the owner:Thank you, Dawn, for taking the time to share your feedback. We’re glad you appreciated our fast response and professionalism, from getting the right parts quickly to completing the job neatly. If you ever need seasonal tune-ups or would like to set up ongoing plumbing service, please give us a call.
Joy Volant
4 days ago
Operating a resort means ultimately the majority of your service calls are urgent as guests need to have water or A/C asap. This team does their very best to respond timely and with reliable technical expertise to address any urgent need we have. Highly recommend.
Response from the owner:Thank you, Joy, for your feedback and for trusting Quality Comfort Pros with urgent resort plumbing needs. We’re proud of our fast response and professionalism, and we’re glad our team’s technical know-how has helped keep your guests comfortable when it counts. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing service so everything stays running smoothly.
Jan Palmbos
5 days ago
Nathan did a great job!
Response from the owner:Thank you, Jan, for the kind feedback. We’re glad Nathan took great care of your plumbing needs, and we pride ourselves on professionalism and getting things handled efficiently. If you ever need a seasonal tune-up or want to set up ongoing service, please give us a call.
Robyn Fragel
7 days ago
This company gives too-notch service. They are professional at every level; from an app that sends a photo of arriving technicians, to professionalism inside the home as well as when job is finished. They answered all questions thoroughly but in understanding manner. We are going to sign up for the program they have for scheduled furnace inspections, discounts & VIP service. We just moved to this community from Traverse Vity & this was our first experience with contractors here. Very impressed, Gaylord!! 🙌🏼🤭👏🏼
Response from the owner:Thank you, Robyn, for taking the time to share your feedback. We’re glad our professionalism, quick communication, and thorough answers made your first contractor experience in the area a great one, and we appreciate you choosing our maintenance program for scheduled furnace inspections and VIP savings. Please feel free to call us anytime to set up seasonal tune-ups or arrange ongoing plumbing and HVAC service.
James Flom
1 week ago
We have been customers for many years and are never disappointed in the service! The servicemen are always knowledgeable, respectful and prompt.
Response from the owner:Thank you, James, for sharing your feedback and for being a loyal customer for so many years. We’re grateful you continue to count on our professionalism, and we’re glad our team has been knowledgeable, courteous, and quick to respond. If you ever need seasonal tune-ups or want to set up ongoing plumbing service, please give us a call.
Wendy Wells
1 week ago
Knew what they were doing and were quick
Response from the owner:Thank you, Wendy, for sharing your feedback. We’re glad our team’s professionalism and quick, knowledgeable plumbing service made the experience smooth for you. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing service.
Rebecca Newberry
1 week ago
Very nice young man, did a great job cleaning our furnace.
Response from the owner:Thank you, Rebecca, for taking the time to share your feedback. We’re glad our technician provided professional service and left your furnace thoroughly cleaned. If you’d like, please call us anytime to schedule seasonal tune-ups or set up ongoing maintenance.
Ben Marshall
2 weeks ago
Professional, conscientious work and great communication- highly recommended!
Response from the owner:Thank you, Ben, for taking the time to share your feedback. We’re glad you appreciated our professionalism and clear communication, and we work hard to respond quickly and keep you informed throughout the job. If you ever need a seasonal tune-up or want to set up ongoing plumbing service, please give us a call.
Melissa Hall
2 weeks ago
I called them today after realizing my furnace suddenly stopped working. They were here within an hour. It ended up being a nightmare and a bigger project that expected but Devin got the job done! He stayed after hours to ensure we would have heat tonight. Very professional and kind gentleman.
Response from the owner:Thank you, Melissa, for taking the time to share your feedback. We’re glad we could respond quickly when your furnace went down, and that Devin’s professionalism helped get the heat back on even with the larger-than-expected repair. If you’d like, please call us anytime to schedule a seasonal tune-up or set up ongoing service to help prevent surprise breakdowns.
OK Doak
2 weeks ago
Fast convenient service, with Quality installations and good people.
Response from the owner:Thank you, OK, for taking the time to share your feedback. We’re glad you noticed our fast response, convenient scheduling, and the care our team puts into every quality installation. If you ever need a seasonal tune-up or want to set up ongoing heating service, please give us a call.
Ross Hays
2 weeks ago
Experienced and professional technicians arrive the same day to fix my plumbing and heating emergency. Extremely satisfied.
Response from the owner:Thank you, Ross, for taking the time to share your feedback. We’re glad our professional team could respond quickly and handle your plumbing and heating emergency the same day. If you ever need a seasonal tune-up or want to set up ongoing service, please give us a call.
Jamie Hicks
2 weeks ago
We had a great experience with their team. Everyone has been professional, polite, explaining everything thoroughly. Provide pictures of the completed work and followed up with a phone call. Highly recommend Quality to others.
Response from the owner:Thank you, Jamie, for sharing your feedback and for recommending Quality Comfort Pros. We’re glad our professional team kept you informed, provided clear explanations, shared photos of the finished plumbing work, and followed up afterward, and our fast response is something we take pride in. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing service.
Jim Ottevaere
2 weeks ago
(1)Excellent response to my plumbing emergency. Highly confident and experienced. Honestly recommend. (2) Another plumbing problem. Needed an obsolete shower mixing valve assembly replaced. Estimated $600+ job. Plumber, Tim, was able to rebuild obsolete valve pack, on-site for less than half of estimated cost. What most impressed me was, he could have replaced the entire unit. I would have been satisfied to pay the estimated cost, being none the wiser. His integrity and skill was, "old school". An element of character often missing today. I am 84 years old. The elderly are often taken for granted. Most refreshing and much appreciated.
Response from the owner:Thank you, Jim, for your feedback and for recommending Quality Comfort Pros. We’re glad we could respond quickly to your plumbing emergency and that our professionalism and experience gave you confidence. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing plumbing service.
misnakeman
2 weeks ago
Called for service on my boiler furnace and air in the heater lines. They were very prompt about getting scheduled and it was nice to see a photo of the technician before they got here. It was a very transparent process. The cost was average for the area. Good customer service!
Response from the owner:Thank you for your feedback. We’re glad our fast response, clear scheduling, and technician photo made the process feel transparent, and that our team delivered helpful customer service at a fair local price. Please call us anytime for seasonal tune-ups or to set up ongoing plumbing and heating service.
james backenstose
2 weeks ago
Just had used your services last week. Wanted you to know I appreciated the quick response that Quality Pros showed me from the ease of scheduling to getting my job done in a very timely manner. Very impressed with your technician (Nathan) that completed my job. I look forward to using my future plumbing needs with Quality Pros from here on out. I would highly recommend Quality Pros to anyone. Thank you again Jim & Mary Backenstose (Gaylord)
Response from the owner:Thank you, James, for taking the time to share your feedback. We’re glad the scheduling was smooth, our fast response got everything handled promptly, and that Nathan delivered the professional service you expected. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing plumbing service for your home.
Joe Slavens
2 weeks ago
Bill was professional, knowledgeable, and personable.
Response from the owner:Thank you for the kind feedback, Joe. We’re glad our team came across as professional, knowledgeable, and easy to work with, and we pride ourselves on fast response when you need help. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing plumbing service.
john nienaber
2 weeks ago
On time and efficient!
Response from the owner:Thank you, John, for taking the time to share your feedback. We’re glad our plumber arrived on schedule and got the job done efficiently, and we pride ourselves on our fast response and professionalism. If you ever need a seasonal tune-up or want to set up ongoing plumbing service, please give us a call.
Troy Martin
3 weeks ago
Guys did a great job on the day they were scheduled to do it!
Response from the owner:Thank you for the kind feedback, Troy. We’re glad our team arrived as scheduled and delivered the great results you expected, and we pride ourselves on our professionalism. If you ever need a seasonal tune-up or want to set up ongoing plumbing service, please give us a call.
Becky Nelson
3 weeks ago
Service was super fast! Service technician Adam was very knowledgeable and fast . Pricing was more then fair for the work performed very reasonable and will definitely use Quality again.
Response from the owner:Thank you, Becky, for your feedback and for choosing Quality Comfort Pros. We’re glad our fast response, Adam’s professionalism, and fair pricing made a difference. Please call us anytime to schedule seasonal tune-ups or set up ongoing plumbing service.
Cory Truppa
3 weeks ago
Great company, great service. Nathan came out and replaced shower drain, and installed P trap. He also drained,flushed and refilled water heater tank.He was able to answer all my plumbing questions. Definitely recommend Quality comfort pros.
Response from the owner:Thank you, Cory, for taking the time to share your feedback. We’re glad our professionalism showed through and that Nathan could take care of the shower drain and P-trap work, service your water heater, and clearly answer your plumbing questions. If you ever need seasonal tune-ups or would like to set up ongoing plumbing service, please give us a call.
Marcy Koftan
3 weeks ago
Response from the owner:Thank you, Marcy, for the 5-star rating and for taking a moment to share your feedback. We take pride in our professionalism and doing the job right the first time. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing plumbing service.
Randy Urban
3 weeks ago
This was the annual service appointment. Scheduling was easy. We received emails and texts reminding us of the appointment and letting us know what technician was coming. Devon was polite and efficient. He answered my questions and left us with a summary of the status of the furnace.
Response from the owner:Thank you, Randy, for the thoughtful feedback on your annual service visit. We’re glad scheduling and the appointment updates were smooth, and that Devon handled the furnace check with professionalism while answering your questions and sharing a clear summary. Please call us anytime to book seasonal tune-ups or set up ongoing plumbing and maintenance service.
Phil White
3 weeks ago
Great service from these guys for both an emergency water heater replacement and a furnace tune up on separate occasions.
Response from the owner:Thank you for the kind feedback, Phil. We’re glad we could respond quickly and handle your emergency water heater replacement as well as the furnace tune-up with the professionalism you deserve. Please feel free to call us anytime to schedule seasonal tune-ups or set up ongoing service.
Kathy Haynes
4 weeks ago
Very professional and timely service. Excellent communication from the company, and the tech, Nathan, was very knowledgeable and a pleasure to work with.
Response from the owner:Thank you, Kathy, for your feedback and for recognizing our professionalism and fast response. We’re glad our communication and Nathan’s knowledgeable service made the experience easy. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing heating service.
andrew sullivan
1 month ago
Prompt service. Very friendly and professional technician. The repair was done well at a reasonable price.
Response from the owner:Thank you for the great feedback, Andrew. We’re glad you appreciated our fast response, the technician’s professionalism, and a quality repair at a fair price. Please call us anytime to schedule seasonal tune-ups or set up ongoing heating service.

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