Frequently Asked Questions

My laundry tub pump failed on Saturday. I left a voicemail for Quality Comfort Pros and Ken called me at 7:30 Monday morning. He scheduled service for the next day and delivered. Tech was on time, diagnosed the issue quickly and completed the repair with professional service. The crew was competent and very friendly. I highly recommend them for any heating or cooling work.

Quality Comfort Pros was honest, reliable and prompt. The technicians arrived on time, were very competent and professional. They found an issue with my water heater and quickly found a solution to fix the issue. That did a thorough job doing routine maintenance on my furnace, water softener and RO system. I highly recommend them for household mechanical maintenance.

They are always reliable professional, and this time it took two days and calling DTE, but they were here and helped and got me warm again in the cold weather

I had an excellent experience with Quality Comfort Pros⁠. They handled a major mainline problem professionally from start to finish and came up with a new design that fixed the issue the right way instead of just doing a quick patch job. The crew was knowledgeable, hardworking, and explained everything clearly throughout the process. The quality of the workmanship was top notch, the job site was kept clean, and everything was completed professionally and on time. It’s hard to find companies that truly care about doing the work correctly, but these guys absolutely delivered. I highly recommend them to anyone needing plumbing or mainline repair work done right.

Quality Comfort Pros are simply the best. Prompt service and expertise. Highly recommend. Brennan was able to diagnose my issue quickly.

The first time I hired them was for ductwork, furnace and central air, so they were at my house for roughly a week. The second time(they just finished today) was for an on demand water heater, water softener, water filter, and whole home humidifier. Both times they were courteous, prompt, and happy to answer any questions. I haven't had any issues with any of the work they have done, and I believe the pricing to be fair. They will be coming back to install our generator sometime this year. I am very happy with their work, professionalism, and friendliness and will recommend them to anyone that asks. Thanks Quality! We appreciate you!

So impressed by this company. My furnace had been acting up for a few months. It finally died. Over 20 years old and time for a new one. I had a houseful of people coming up and it was 30° outside. Ken was able to get a replacement furnace for me. His crew was at my house within about an hour. Adam and Jeff worked late, but completed the install. They were extremely professional. They even put drop cloths down on the stairs. You have a client for life! Thanks again!! -Juston Markell. Frederic

I was treated with the utmost respect. Their wonderful "Office Dog" Ollie also was a pleasure to meet. Very professional. Honest on the schedule due to today's issues. They treat you like a friend.

The associates that came out to install a new hot water heater and repair our air conditioner were both professional and knowledgeable. I would highly recommend this company.

Quality Plumbing provided exemplary service and installation of the water 💧 💧 meter and piping for our irrigation system. Special Thanks to Bill for designing a solution that we are more than satisfied with. This guy worked non stop! The next day, we had a friend in need of a plumber and in the midst of our heat wave 👋 Carl was able to fit it in his busy schedule to resolve the issue. I highly recommend this company for their services. Thanks again, Quality Plumbing & Mechanical for a job well done!

They showed up on time, did Great work and I felt the price was very fair!

Fast service.

Simply the best! Business is expanding, and the breadth of services has grown, providing the most comprehensive workforce and economic solutions to all commercial and residential needs.

I’ve used Quality Plumbing & Mechanical a few different times for both plumbing and furnace-related issues. Service has always been fantastic.

We were experiencing a cracked valve in our softener system. I had a replacement part, but not the tools to make the adjustment. Mike from Quality not only replaced the needed flow, but made a simpler yet more efficient and less problematic set up! In addition, he took the time to coach me on what to do going forward and use of the equipment not provided when installed. Mike truly is a professional and he represents his firm at a very high level. Thanks, Mike and Quality. You live up to your name.

Is truly a quality company all of its own! I couldn't possibly think of anyone else I would rathor use. 10 out of 10 would definitely recommend to anyone in need of quality, plumbing or AC and heating work.. All of the gentlemen working for the company are extremely professional, fast, efficient, knowledgeable, and Courteous.

I just purchased a house in Gaylord, and Ken helped with getting the natural gas line to the house extended to the kitchen to move to a gas range, and to the exterior for a natural gas grill. The technician busted his butt to get it done without having the pipes/tube exposed in the basement, and everything looks absolutely fantastic.

Very professional, reasonable priced. Customer service is very good

Had a 25-year-old system a lot of make you oun repairs. Completely went down. Thought I was looking at thousands and thousands of dollars. they came out got it all up and running and assured me the rest of the fixes would not be bad and could do them in the future. Repairs were a little over. $600 but not as huge as I feared. Very honest very professional very fast at work. Had everything on board to replace everything on my furnace. Now have hot water and heat again all up and running. Yes I have a boiler system in baseboard heat. Would highly recommend them to anyone with this type of system very professional fast and fixes everything. If you are in Gaylord Michigan or the surrounding area these would be the people I would suggest. And also kudos to John forget his last name however he was my technician and extremely good fast and professional. Thank you John I can rest easy... So a 100 out of 10! You should get a raise you're very professional and know exactly what you're doing.